SPC Team_Cancellation Process

CR Cancellation Process:

In all cancellations ZH approval is required.
 If a PO is in New, Approved, Agreement Ready Status we will Cancel after ZH approval .In such cases complaint is not required.
Full refund will be made after registering Complaint.
Cases where our solution is already implemented and institution wants to Cancel:

1)      Request should be made in respective OST Q for Cancellation by Sales.

2)      Complaint will be raised by OST for Cancellation.

3)      If school accepts to make balance payment towards outstanding and hardware, will cancel the PO after payment is received.

4)      If school denies for outstanding payment legal notice will be given to school.

5)      If school makes payment towards Content usage and they don’t need Hardware request will be made to SCM for material pickup.

6)      SCM team will provide reverse DC for picking the materials from School.

7)      Once materials are picked from school PO will be cancelled by SPC Team.